What starts as a well-intentioned plan to ‘sort things out’ can quickly spiral into arguments, misunderstandings and lasting resentment.
According to Bob Morton, cofounder and CEO of The Property Clearance Company, family disputes over property and possessions are far more common than people realise and can cause long-term emotional damage if not managed properly.
“The family home is full of memories, meaning and money and that combination can turn emotional very fast,” Morton said.
“I’ve seen siblings stop speaking for years over something as small as a teapot or a set of tools. It’s rarely about the item itself; it’s about emotion, fairness and grief.”
Morton said sadly these issues are often escalated around Christmas time when families realise that older loved ones can no longer safely live in their own home.
Avoiding conflict before it starts
Morton said tensions usually arise when there’s no structure or independent oversight.
“Everyone’s grieving, everyone’s emotional and no one is thinking clearly. The key to avoiding conflict is introducing calm, clarity and transparency early in the process,” he explained.
He shared his top tips for avoiding family fights when it’s time to clear out a family home.
Engage a professional property clearance company early
A property clearance service provides structure and transparency.
“Our team catalogues, values and manages the entire clearance process, from sales and donations to preparing the property for sale or rent. It removes stress and eliminates the need for family members to negotiate every detail,” Morton said.
“We also set up reporting processes so we can keep everyone updated in a very transparent manner. This is important when working with multiple family members.
Involve a mediator if needed
Independent mediators can help families make fair and practical decisions when tensions arise.
“We work with experienced mediators in every state who understand how to manage sensitive family situations,” Morton said.
Set a clear communication plan
Keep everyone informed with regular updates. This way, questions can be asked and responses captured and shared.
“A shared document or email chain showing what’s been sorted, sold or kept can prevent suspicion or miscommunication,” he said.
Respect emotional attachment
Give family members the opportunity to revisit the home before major decisions are made.
“Allowing time for people to say goodbye or select sentimental keepsakes goes a long way to preventing larger conflicts later,” he said.
“Unfortunately many wills deal with the big stuff and not the small stuff and it is usually the small stuff that causes the most issues.”
Don’t rush the process
Morton warned against hasty decisions.
“People often want to move on quickly, but it’s important to take time to explore all options, whether that’s selling, renting or keeping the property in the family,” he said.
“Appointing a property clearance company is usually the best first move as it helps to clarify options once you start working with an expert who can provide great insight and guidance.”
A timely reminder as families come together
Morton said that while family gatherings, particularly around the holidays, often prompt discussions about downsizing or aged care, the real challenge begins afterwards.
“This is the time of year when families start facing these decisions. If handled with care, transparency and the right professional support, clearing a home can actually bring families closer together instead of tearing them apart,” he said.
About The Property Clearance Company
The Property Clearance Company is Australia’s leading specialist in deceased estate and aged care home clearances. Founded by Bob and Jude Morton, the family-run business offers a trusted, end- to-end service that includes inventory management, item valuation, removals, managed on-sale service, donations and home preparation for sale. With a national footprint and a reputation for compassion, transparency and respect, the company has supported over 3,000 families through emotionally complex transitions. Their mission is simple: to clear homes with dignity, preserve family harmony, and honour the legacy of those who lived there. Visit: www.propertyclearance.com.au
